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Communications Review Process

This process outlines the steps for reviewing and approving/rejecting messages in Ministry Platform.

Step 1: Receive Notification​

If you are a member of the Communications Review team, you will receive a Message Approval notification in your Outlook inbox whenever a Ministry Platform user requests to send an email to 25 or more people. This notification includes a sample of the email and additional information regarding the intended audience.

Message Approval Email

Step 2: Access the Message Record​

Click the provided link in the notification email to open the Message record in Ministry Platform.

Step 3: Select Approval Task​

When you are ready to review the message, click the Tasks dropdown and select the Approve Message task.

Approve Message Task

Step 4: Initiate Approve/Reject​

Click the Approve/Reject button.

Approve/Reject Button

Step 5: Provide Comments if Rejecting​

If you are rejecting the message, you must provide a comment detailing the required adjustments before clicking Reject. If you are approving the message, a comment is optional, as comments are not sent to the author upon approval.

Approve/Reject Comments

Step 6: Outcome Notification​

After your action:

  • If approved: The message will send immediately unless the author has scheduled it for a later time. The author will receive an automated email notification confirming the approval.
  • If rejected: Your provided comments will automatically be emailed to the message's author, notifying them that adjustments are required.
note

Once a message is rejected, the task will no longer be available on your Ministry Platform (MP) Home page until the message is resubmitted for approval. This ensures that you do not accidentally approve a message before the author makes the necessary adjustments.

Step 7: Message Adjustment and Resubmission​

The author will use the Template Editor and the Reload From Template tool to adjust their message, then resubmit it into the Mass Communication approval process.

Step 8: Receive Resubmission Notification​

Once the message is resubmitted, you will receive another email notification indicating that the message has been resubmitted for approval.

Resubmitted Message

Step 9: Final Review​

Within the resubmission notification email, click the provided link to view and approve or reject the message (see steps 3 through 5).